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xAPI Spotlight 5: Volume & Privacy


 pwc-1

SPEAKERS

Sarah Lindsell, PwC
Global Chief Learning Strategist

Steven Tomlinson, PwC
Senior Manager Global Digital Learning 


THINK xAPI POSES HOSTING LIMITS OR VOLUME ISSUES?

Hear how PwC is rolling out xAPI to different territories and hundreds of thousands of users across the world with multi-LRS systems.

Q&A with Steve Tomlinson and Sarah Lindsell from PwC

Here are the questions attendees asked Steve and Sarah during their live broadcast on April 30. Although they ran out of time to address every question during the session, we've provided their answers to everything below.

  1. Have you had issues with accessibility of delivering data reports to your target audience?

  2. How much learner training on using xAPI was there, and how did you go about it?

  3. Controlled experience was mentioned for users. How does this solution integrate with the rest of the experience with business systems?
  4. Is your learning portal custom developed or core Cornerstone on Demand?

  5. Earlier, you mentioned multiple LRS. Was that to solve GDPR requirements in the EU? 

  6. Are you using the xAPI statements to directly influence the search results in the Vantage frontend? 

  7. What kind of people or skills did you have to add to your team? 

  8. How did you make each country their own experience with the xAPI info?

  9. When you started small what did you start with? And how did you get buy in?

  10. What tool are you using to build your e-learning content with the xAPI data?

  11. Neat idea to start with the instant needs assessment. Can you give more examples and results you got on that area, like the virus?
  12. What one or two cards do you see that leadership wants?

  13. Thanks for saying that xAPI is now. Steve and Sarah, what do you see as the future of xAPI and your ecosystem?

1. Have you had issues with accessibility of delivering data reports to your target audience?

No, we rely on the features of Watershed to deliver the reports.

2. How much learner training on using xAPI was there, and how did you go about it?

We produced a variety of materials from implementation packs to recorded Webex sessions and virtual training.

3. Controlled experience was mentioned for users. How does this solution integrate with the rest of the experience with business systems?

For users of Watershed to pull reports, there is no integration with other business system at present that is road mapped for us.

4. Is your learning portal custom developed or core Cornerstone on Demand?

We have a learning ecosystem, which is made up of a variety of different technologies. We have Cornerstone as the foundation with layers on top, including our learning experience platform, which is tightly integrated.

5. Earlier, you mentioned multiple LRS. Was that to solve GDPR requirements in the EU?

We are not using true multiple LRS. We have one LRS and territories have access to only see the data they are allowed to see.

6. Are you using the xAPI statements to directly influence the search results in the Vantage frontend?

The xAPI statements do indeed influence choices of recommendations and inform territories on hot topics and curation. Further down the line, we are thinking in the same direction on search.

7. What kind of people or skills did you have to add to your team?

There are many different skills required, and this is still a new developing area for L&D.  As we highlighted on the call, there is a broad range of skills required—understanding of your L&D, your business, and learning in general. Having skills or willing to develop skills in data manipulation, analysis techniques, visualization, and, of course, xAPI. All of the above combined with an analytical, curiosity mindset and innovation skills. There is a lot to learn and develop for individuals and teams as the discipline evolves.

8. How did you make each country their own experience with the xAPI info?

We used the groups feature in Watershed where it identifies a country.

9. When you started small what did you start with? And how did you get buy in?

From the learning analytics side. We started with one country and took it from there and we’re still developing. We limited ourselves to a smaller number of verbs and have expanded as the features of the platform have developed, we will continue this work. To get buy-in, we explained the benefits of using analytics to develop our learners and the kind of experience we wanted from a learning experience platform.

10. What tool are you using to build your e-learning content with the xAPI data?

We are not yet using anything specific, but in an evaluation phase as to which tools we may use in the future.

11. Neat idea to start with the instant needs assessment. Can you give more examples and results you got on that area, like the virus?

Unfortunately, we can’t go into specific examples, but we are observing patterns of usage that help us understand immediate needs of the learners and curating content to meet the need.

12. What one or two cards do you see that leadership wants?

This really relates to start small and knowing that what you need on day 1 is different from month 1 to 2 years out; thus, you need to adapt to the changing requirements as people become more familiar with making decisions based on data. For us, knowing the number of people logging in was key and also seeing any impact of communications methods on such numbers.

13. Thanks for saying that xAPI is now. Steve and Sarah, what do you see as the future of xAPI and your ecosystem?

Excerpt (view chapter 12 of the recording for full answer): I really think we've only just started to scratch the surface of what's possible...I think data is powering pretty much every part of business at the moment, and I don't see why learning should be left out. For me, I’m just absolutely thrilled that this is here and we're able to embrace it and use it.

 


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