We respect your privacy and want you to know how we handle the information we receive via our website and through our online application (“Watershed”).
We maintain all user-submitted data required for proper operation of Watershed. This data is collected to deliver and improve the services that we offer and includes the tracking data generated by learners experiencing their learning activities (such as quiz scores, time spent in training and other learning activities.) If you sign up for a free Watershed account you are not required to enter a credit card until you upgrade to a paid plan. Users of paid plans may be required to enter their credit card number. We use a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain or use your billing information except for the sole purpose of credit card processing on our behalf.
We use your information for the following general purposes: products and services provisioning, billing, identification and authentication, services improvement, contact and research.
We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage and other technology and services required to operate and maintain our services which may require that your personal information be transferred to these vendors and partners. Although we own the code, databases and all rights to the Watershed application, you retain all rights to your data. We maintain reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU/US Privacy Shield, we are potentially liable.
We acknowledge the right of individuals to access their information. Requests to access personal information should be submitted to firstname.lastname@example.org, with the subject line “Personal Information Access Request”.
In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we do not knowingly request, solicit, access or receive personally identifiable information from anyone under the age of 13. Our customers who use Watershed to run their training programs and store personal data may, however, collect personal data from children under the age 13 using this platform. Such parties are the “operators” of their respective websites as defined by COPPA. While it is our customers’ responsibility, not ours, to ensure compliance with COPPA, in the event we have actual notice that a customer has collected personal information in violation of COPPA, we will require such customer to take measures to comply with COPPA.
When you access and use the Watershed service, you are subject to the Watershed Terms of Service.
Under California Civil Code sections 1798.83 – 1798.84, California residents who have an established business relationship with us are entitled to ask us for a notice describing what categories of personal customer information we share with third parties for those third parties’ direct marketing purposes and to opt-out of sharing your personal information with third parties for direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties with which it was shared, along with their names and addresses. If you choose to opt-out or would like a copy of this notice, please submit a written request to the following address: Watershed Systems Inc., California Resident Privacy Request, c/o Watershed Privacy Department 210 Gothic Court Suite 100B, Franklin, TN 37067. Please allow 30 business days for a response.
We have further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive a timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
Attn: Privacy Team
210 Gothic Court
Franklin, TN 37067