Alfonso Riley

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Alfonso Riley has 13 years of experience in instructional design and training facilitation with his main focus being technical product training and dealer product support workforce development for Latin America. For the last four years, he has been responsible for Learning Data Analytics and Business Processes Optimization for the Global Dealer Learning Division within Caterpillar.
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Recent Posts

How Streamlining a Data Ecosystem Can Impact Learning Measurement

By Alfonso Riley | May 21, 2020

In the last post of our case study blog series, Alfonso Riley, learning technology consultant at Caterpillar Inc., explores the results from their Career Development Process, discusses where they’re headed next, and shares some tips on how you can implement a similar measurement approach in your organization.

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How to Support Culture and People during Learning Transformation

By Alfonso Riley | May 14, 2020

In the sixth part of our case study blog series, Alfonso Riley, learning technology consultant at Caterpillar Inc., explains the last two steps in the Global Dealer Learning (GDL) team’s change management process: Culture and People.

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Change Management Process and Structure for Learning Transformation

By Alfonso Riley | May 07, 2020

In the fifth part of our case study blog series, Alfonso Riley, learning technology consultant at Caterpillar Inc., explains how he and the Global Dealer Learning (GDL) team focused on change management solutions to create a flexible learning ecosystem for a dealer network of more than 150,000 employees across the world.

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How to Create a Learning Organization Maturity Model [Part 4]

By Alfonso Riley | Apr 30, 2020

In the fourth installment of this case study blog series, Alfonso Riley, learning technology consultant at Caterpillar Inc., explains how their Global Dealer Learning (GDL) team created a plan to align and achieve their L&D and business goals.

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How to Create Learning Program Competency Models [Part 3]

By Alfonso Riley | Apr 23, 2020

In the third part of this case study blog series, Alfonso Riley, learning technology consultant at Caterpillar Inc., discusses how and why the organization created competency models for their learning programs—including advice and best practices for fellow L&D practitioners.

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How Caterpillar Identified Gaps in Global Learning Programs [Part 2]

By Alfonso Riley | Apr 15, 2020

In the second part of this Caterpillar case study, Alfonso Riley, learning technology consultant at Caterpillar Inc., explores how an organizational study uncovered the opportunity for the organization to create billions in additional revenue.

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