Brooks Alford

Picture of Brooks Alford
As Director of Client Success, Brooks provides client training and implementation support, maintains Watershed’s roadmap, and prioritizes feature development.

Recent Posts

July Releases: Report Metadata, HTML in Metric Report, Status Page

By Brooks Alford | Jul 12, 2019

Our latest Watershed updates include report metadata, HTML in the Metric Report, and our new status page.

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April Product Update: Resizable Reports, Metric Report & Performance Enhancements

By Brooks Alford | Apr 09, 2019

We’re excited to announce the latest Watershed features coming out this month—including fully resizable reports, improved dashboard report display, the new Metric Report, and performance enhancements.

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New Report Zoom, Measure Hiding, and Search Features

By Brooks Alford | Feb 27, 2019

Our latest Watershed updates include the ability to zoom in on line charts, improvements to search results, and the ability to hide measures from heatmaps.

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Ask the Expert: Email Best Practices to Bear in Mind

By Brooks Alford | Jan 15, 2019

Our email subscription feature allows you to sign up users to receive regular emails featuring Watershed reports. This is an extremely powerful and convenient way to keep important data in front of stakeholders. But, there are certain best practices to help ensure not only successful delivery, but also that your stakeholders find value in the reports you share.

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Watershed UI Update

By Brooks Alford | Jan 09, 2019

From the beginning, Watershed has enabled clients to create beautiful and impactful reporting dashboards to share L&D data across their organizations. We’ve seen our clients create and share thousands of reports, and we’ve been blown away with the positive response. With all of this usage, we’ve collected feedback from our clients on how their Watershed experience could be improved so they can collect and share even more data.

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Activity & Verb Aliasing

By Brooks Alford | Nov 06, 2018

In a perfect world, data is always clean and there is no need to edit data once it’s in Watershed. Unfortunately, we don’t live in a perfect world. Data inconsistencies, bugs, and changes can mean that you sometimes end up with duplicate data, and cleanup can be a huge headache. We're excited to release our new feature, Activity & Verb Aliasing, which allows multiple identifiers to appear as one activity or verb.

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Event Lines

By Brooks Alford | Oct 25, 2018

The Event Lines feature serves as a representation of which events are impacting an organization's metrics.

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August 2017 Watershed Product Updates

By Brooks Alford | Aug 09, 2018

Here's a rundown of Watershed's recent updates and fixes—including three new screens in the Data section, improvements to CSV import, more control over card caching, and custom colors in pie cards.

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Report Quick Filters

By Brooks Alford | Apr 10, 2018

Quick Filters allow your users to filter reports without needing to access Watershed’s report creation tool, Explore. These filters—which are easy to use—are perfect for providing limited report control to users who aren’t familiar with Watershed.

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New Time Zone Feature

By Brooks Alford | Apr 04, 2018

Watershed’s clients include large organizations with users who span across the globe. With the new Time Zone option, these Watershed users can now view reports configured to match their local time zones or any time zone in the world.

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