Brooks Alford

Picture of Brooks Alford
As Director of Client Success, Brooks provides client training and implementation support, maintains Watershed’s roadmap, and prioritizes feature development.

Recent Posts

Ask the Expert: Email Best Practices to Bear in Mind

By Brooks Alford | Jan 15, 2019

Our email subscription feature allows you to sign up users to receive regular emails featuring Watershed reports. This is an extremely powerful and convenient way to keep important data in front of stakeholders. But, there are certain best practices to help ensure not only successful delivery, but also that your stakeholders find value in the reports you share.

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Watershed UI Update

By Brooks Alford | Jan 09, 2019

From the beginning, Watershed has enabled clients to create beautiful and impactful reporting dashboards to share L&D data across their organizations. We’ve seen our clients create and share thousands of reports, and we’ve been blown away with the positive response. With all of this usage, we’ve collected feedback from our clients on how their Watershed experience could be improved so they can collect and share even more data.

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Activity & Verb Aliasing

By Brooks Alford | Nov 06, 2018

In a perfect world, data is always clean and there is no need to edit data once it’s in Watershed. Unfortunately, we don’t live in a perfect world. Data inconsistencies, bugs, and changes can mean that you sometimes end up with duplicate data, and cleanup can be a huge headache. We're excited to release our new feature, Activity & Verb Aliasing, which allows multiple identifiers to appear as one activity or verb.

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Event Lines Feature

By Brooks Alford | Oct 25, 2018

The Event Lines feature serves as a representation of which events are impacting an organization's metrics.

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August 2017 Watershed Product Updates

By Brooks Alford | Aug 09, 2018

Here's a rundown of Watershed's recent updates and fixes—including three new screens in the Data section, improvements to CSV import, more control over card caching, and custom colors in pie cards.

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Report Quick Filters

By Brooks Alford | Apr 10, 2018

Quick Filters allow your users to filter reports without needing to access Watershed’s report creation tool, Explore. These filters—which are easy to use—are perfect for providing limited report control to users who aren’t familiar with Watershed.

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New Time Zone Feature

By Brooks Alford | Apr 04, 2018

Watershed’s clients include large organizations with users who span across the globe. With the new Time Zone option, these Watershed users can now view reports configured to match their local time zones or any time zone in the world.

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DIY: How to Serve Up a Perfect Pie Chart for L&D

By Brooks Alford | Mar 14, 2018

What better time than Pi(e) Day to delve into the world of pie charts? Even though you're probably familiar with these circular graphs, are you creating and using them to their fullest advantage? Chances are, you're missing out on some easy wins in telling a story with your data—and here's why.

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Watershed Product Updates: In-App Announcements

By Brooks Alford | Mar 05, 2018

Keep up to date with Watershed’s product updates and releases right from the Watershed app. Admin users now see a menu that notifies whenever we publish something new to our Product Blog. 

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February 2018 Watershed Product Updates

By Brooks Alford | Feb 07, 2018

We’ve added a lot of new features to Watershed this week! Here’s a rundown of each one and how you can start using them in your own account.

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